AGB

1. General Information

These Terms & Conditions apply to all orders placed through this website.

ZENTRYA - FZCO
Dubai, United Arab Emirates

By accessing this website and placing an order, you agree to be legally bound by these Terms.

2. Products & Services

We offer both:

  • Physical products (e.g., automotive diagnostic devices)
  • Digital products (e.g., guides, software, downloads)

All product descriptions are provided for informational purposes only.
We do not guarantee completeness, accuracy, or suitability for specific use cases.

3. Professional Use Disclaimer

Our products are intended for professional or informed use.

We do not guarantee:

  • Correct diagnosis
  • Repair success
  • Compatibility with all vehicles

👉 Use of our products is entirely at your own risk.

4. Pricing & Payment

All prices are listed in the applicable currency and may exclude taxes, customs duties, or import fees.

Full payment is required at checkout.

We reserve the right to:

  • Cancel any order
  • Refuse service without explanation

5. Shipping & Delivery

Delivery times are typically 3–14 business days, depending on destination and shipping method.

We are not responsible for delays caused by:

  • Customs clearance
  • Shipping carriers
  • External logistics issues

6. Customs, Duties & Import Regulations

Customers are fully responsible for:

  • Import duties
  • Taxes
  • Customs clearance

We are not liable for delays, confiscations, or additional costs caused by local regulations.

7. Digital Products – No Refund Policy

All digital products are non-refundable.

By purchasing digital content, you expressly:

  • Waive your right of withdrawal
  • Accept immediate delivery
  • Agree that no refunds will be issued under any circumstances

8. Returns & Refunds (Physical Products)

Returns are only accepted if:

  • The product is defective, or
  • An incorrect item was delivered

Conditions:

  • Must be reported within 7 days of delivery
  • Must include proof (photo/video)

We reserve the right to:

  • Reject any return request
  • Offer replacement instead of refund

9. No Warranty & Product Disclaimer

All products are provided “as is” without warranties of any kind.

We do not guarantee:

  • Continuous functionality
  • Error-free operation
  • Compatibility with specific vehicles or systems

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

  • Incorrect diagnostics or misinterpretation
  • Vehicle damage
  • Loss of data
  • Financial loss or business interruption
  • Indirect or consequential damages

👉 Maximum liability is limited to the purchase price of the product.

11. Use at Your Own Risk

By using our products, you acknowledge:

  • You are responsible for any actions taken based on diagnostic results
  • You assume all risks related to usage
  • You understand that automotive systems can be complex and variable

12. Intellectual Property

All content (texts, images, branding, software) is the exclusive property of ZENTRYA - FZCO.

Any reproduction, distribution, or use without permission is strictly prohibited.

13. Fraud Prevention & Order Control

We reserve the right to:

  • Cancel suspicious orders
  • Block users
  • Refuse transactions without justification

14. Governing Law & Jurisdiction

These Terms shall be governed exclusively by the laws of the United Arab Emirates (UAE).

All disputes shall be resolved under the jurisdiction of UAE courts.

15. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice.