Widerrufsrecht

Refund & Cancellation Policy

1. General Information

All sales are considered final. By placing an order on this website, you agree to this Refund & Cancellation Policy.

As a company registered in the United Arab Emirates (UAE), we are not subject to European Union (EU) consumer protection laws regarding withdrawal rights.

Therefore, no general right of withdrawal or cancellation applies once an order has been placed.

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2. No Right of Withdrawal

Customers do not have the right to cancel or withdraw from a purchase after the order has been confirmed.

By completing the purchase, you expressly agree that the order is final and binding.

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3. Digital Products

All digital products (including but not limited to downloads, guides, software, or digital content) are strictly non-refundable and non-cancellable.

By purchasing digital products, you:
- Agree to immediate delivery
- Waive any right of withdrawal or refund
- Accept that no refunds will be issued under any circumstances

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4. Physical Products – Limited Return Policy

Returns are only accepted under the following conditions:

- The product is defective, or
- The wrong item was delivered

Conditions for return:
- You must contact us within 7 days of receiving the product
- Proof of defect (photo or video) must be provided
- The product must not show signs of misuse or improper handling

We reserve the right to reject any return request that does not meet these conditions.

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5. Return Shipping

If a return is approved, the customer is fully responsible for:

- Return shipping costs
- Secure packaging
- Safe delivery to our address in the UAE

Return address:

ZENTRYA - FZCO
Dubai, United Arab Emirates

We do not cover or reimburse any return shipping costs.

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6. Refund Processing

If a return is approved, refunds will only be issued:

- After the product has been received and inspected
- Via the original payment method

We reserve the right to:
- Offer a replacement instead of a refund
- Issue partial refunds if the product shows signs of use

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7. Non-Returnable Cases

Returns and refunds will not be accepted in the following cases:

- The product is fully functional
- The customer changed their mind
- Compatibility was not verified before purchase
- The product was used incorrectly
- The product shows signs of damage caused by the customer

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8. Product Compatibility Disclaimer

It is the customer's responsibility to verify compatibility before purchase.

We do not guarantee that the product will work with every vehicle, system, or configuration.

No refunds will be issued due to compatibility issues.

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9. Customs, Duties & Shipping Risks

We are not responsible for:

- Customs delays
- Import restrictions
- Additional taxes or duties

If a shipment is refused, not accepted, or returned due to customs issues, no refund will be issued.

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10. Chargebacks & Disputes